Why was my Product Rejected?
Your products could be rejected during the moderation process. To find out the rejection reason, open the product card. The reason will be indicated under the rejection status.
What Do Product Diagnostics Mean?
There are critical problems with the product: the product is currently unavailable for purchase. In order to sell the product again, please resolve the problem(s). |
There might be some problems with the product: the product information is incomplete or with mistakes. Despite the product being available for purchase, Joom encourages you to provide correct information. |
The product is going through the moderation process. As soon as the moderation is completed, customers will be able to buy the product. |
CLICK HERE to download the XLSX file with all the Joom diagnostics and their descriptions.
Here you can find the rejection reasons and its signification:
Rejection reason |
Signification |
Duplicate |
You have already uploaded the same product into one of your account's stores. Joom does not allow merchants to upload duplicated products into the platform, even into different stores within one account. |
Problems with Product Image |
Please check if your product meets the requirements here: Product Attributes. |
Problems with Product Name |
Please make sure your product meets all the requirements. |
Problems with Product Description |
Please make sure your product meets all the requirements. |
Problems with Size Table |
Products in categories "clothing" or "footwear" must have size charts. Learn more in the Size Charts article. |
Problems with Variations |
If you have problems with product variations you may find customers being unable to buy your product at all. So, please, be careful about this and make sure you meet Product Variation Requirements. |
Intellectual Rights or Copyrights Violation |
Joom respects the intellectual property rights and strictly prohibit to sale counterfeit products on Joom. Make sure your products meet the requirements. |
Products and Content Prohibited on Joom |
Selling some products as well as publication of some content are considered illegal in different countries or require a special permission. Please examine the article about Restricted Products and Content. |
Bad quality products |
Joom wants that our customers will be happy about their purchases and never feel disappointed. So, we decided not to show bad quality products or products with rating lower than 3.3 to customers. |
Other reason |
There are some General requirements all products should meet. If the rejection reason is not indicated above a moderator can point out another reason. |
In case your product meets all the requirements but is still rejected, please contact us via merchant@joom.com.
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