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How to fulfill an Order Offline?

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Joom Team
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You can fulfill your orders offline and online. Online orders are always shipped through Joom Logistics; all the other kinds of orders are shipped offline.

Here you can download the list of all available shipping providers.

There are 3 ways to fulfill an order offline:

Via Merchant Panel
  1. Open the "Orders" page.
  2. Choose an order you want to fulfill. You can use filters to find the order you need.
  3. Click on the "Ship Offline" button. If there is no such button, the order can be shipped online only.

ship_offline_button_ENG.png

4. Pick a postal company from the list.

5. Fill in the tracking number. 

6. Click on the "Fulfill" button.

fulfill_offline_ENG.png

Via CSV 
  1. Open the "Orders" page.
  2. Click on "Manage Orders" and pick "Export Unfulfilled Orders". You can find the file on the "Downloads" page of the "My Files" section. Please refer to this article to learn more.

export_unfulfilled_orders_ENG.png

3. Open the file and indicate the "Order ID" of the orders you want to ship offline.

4. Provide the tracking number and postal company.

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5. Save the CSV file and upload it back: go to the "Orders" page, click on "Manage Orders" ⟶ "Upload CSV File of Fulfilled Orders". 

upload_fulfilled_orders_ENG.png 

 

Please note:

  • You must indicate the real tracking numbers. It is forbidden to insert fake ones.
  • Don’t send your orders by postal companies of other platforms because such orders cannot be tracked by Joom.
Via Joom API

Please refer to the API documentation to learn more.

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