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Marina Sokolova

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  • Product Requirements for Electronics

    The product description with the full information about its attributes will help to avoid wrong presumptions from the customers, which can lead to refunds and bad reviews.    While adding attribute...

  • Shipping price by Country

    Now you can edit your shipping prices and set different values for all the allowed countries you are shipping to. Each product variant can be now shipped with various shipping prices. This new fea...

  • How to contact our Support Team?

    If you have any questions or issues, you can always contact our Merchant Support Team: ➀ at merchant@joom.com ➁ or click on the black button and ask your question in the chat. You can find this b...

  • Product Requirements for Cosmetics

    If you are selling cosmetics, you should learn the basics of selling it on Joom. In this article you will find: Main Image requirements   Face Care Product attributes requirements How to add...

  • Fashion Guide for Merchants

    The more detailed information you provide in your product description, the more pleasant the user experience your customers will get. Please refer to the Product Basic Attributes and Product Varia...

  • Rejection Reason "Images Download Failed"

    The list of possible problems for "Image download failed" as a rejection reason includes: Invalid URL The link does not start with "http://" or "https://"; The link contains over 500 charact...

  • How to Upload a Product via CSV?

    USE A NEW TEMPLATE each time you upload the products via CSV. There are 2 templates you can work with: 👉 CSV template 👈  👉 XSLX (Excel) template 👈  How to download the Template in CSV? ...

  • Ship your orders from other platforms via Joom Logistics

    International shipping is much easier now by using Joom Logistics for all your orders. Joom Logistics introduces a new experience: merchants who conduct their business on different platforms other ...

  • Product Labels

    To make Product Groups and filter products easier, Joom developed the Labels feature. What are the requirements for product labels? The length must be 20 symbols max.  Please note: The spaces...

  • What is a CSV File?

    CSV is a simple file format used to store tabular data. The information in columns is separated by a delimiter (comma by default).  Each row corresponds to a certain product variant. To learn mor...