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Joom Team

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Latest activity by Joom Team
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    Joom Team created an article,

    What is a Product Variant?

     What is the difference between a Product and its Variant?  Product Product Variant Product is a group of variants (items) of one model. Product variant is one specific SKU (item). ...

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    Joom Team created an article,

    How to Choose a Store Icon?

    To make the store more attractive to customers, we encourage merchants to design their own store icons. Store icons are displayed on a product's page, on the main page of the store, and in the Fav...

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    Joom Team created an article,

    Product Variation Attributes

    Name Description Status SKU (Variant SKU) SKU is a unique product variation identifier. Requirements: Latin symbols and numbers only, Should be unique within an entire account. It c...

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    Joom Team created an article,

    How to Name a Store?

    Joom recommends you to pay more attention to your Store name to help customers easier identify your products. When naming a store, please pay attention to Joom’s restrictions on store names. The mo...

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    Joom Team created an article,

    How to Ship an Order?

    To Ship an Order:  Go to the Orders page, Open an Order that you want to ship,  Click on the Ship Offline button,   Choose the Postal company from the list, If you want to add a new logistics...

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    Joom Team created an article,

    Restricted Products and Content

    Joom follows the customs laws of different countries. If a restricted product discovered on sale, it will be disabled without preliminary notice. Merchant will be penalised for prohibited activity....

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    Joom Team created an article,

    How to Integrate a Store through API?

    In order to integrate with API/ERP system you have to create an App and go through the authorization process.  We use the oAuth authentification to offer you better security – no one would be able ...

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    Joom Team created an article,

    What is a Store?

     Store is a virtual storage for your products on Joom.      What is the difference between a Store and an Account? Merchants have no limits for opening new stores. As for platform accounts, each m...

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    Joom Team created an article,

    Refund Policy

      Valid reasons for refunds: Non-delivery. Incomplete package. Product description mismatch. Problems with quality. 1. Non-delivery If a customer requests a refund because of non-delivery, we wil...

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    Joom Team created an article,

    Fulfill new Order

    There are 3 main methods of fulfilling your order on Joom: Merchant Panel CSV files Joom API / ERP system 1. Go to the Orders page; 2. Click on the new order; 3. Click on "Ship Offli...