Here, we’ll consider a case where an order has been delivered according to the tracking number, but a customer claims that it hasn’t been delivered.

What does Joom do?

① Joom asks a customer to contact his logistics provider to resolve this case.

② If there are no results, then Joom examines the customer’s purchase history, the merchant’s history, whether there were any fraud attempts, the history of interaction between our Support Team and the merchant, and makes a decision on his own.

Different countries have different laws, and different transport companies have different logistics rules. So, we try to consider all these points and analyze each specific case individually.