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How to fulfill an order online?

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Marina Sokolova
  • Updated

You can fulfill your orders offline and online. Online orders are shipped through Joom Logistics, all the other orders are shipped offline.

Please note:

Joom Logistics is available for British, German, French, Spanish, and Turkish merchants. Please refer to this article to learn more.

There are 3 ways to fulfill an order online:

  • via Merchant Panel. 
  • via CSV file.
  • via Joom API.

How to fulfill an order via Merchant Panel? 

  1. Go to the ”Orders” page. 
  2. Choose an order you want to ship via Joom Logistics.
  3. Click on the "Request Online Shipping" button.

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    4. Choose Joom Logistics as a Shipping сarrier.

    5. Provide the Shipment Invoice information. 

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    6. Click “Fulfill".

    7. Download and print the labels. Refer to this part to learn more on how to do it.

How to fulfill an order for online shipping via CSV? 

  1. Go to the ”Orders” page. 
  2. Click “Manage orders” → “Export Unfulfilled Orders”.

  1. Fill in the name of your file and download it. 
  2. Open the downloaded file and indicate the Order ID of the orders you want to ship online. 
  3. Enter “1” in the “Ship Online” column for all orders to be fulfilled via online shipping.
  4. Fill in “Joom Logistics” in the “Shipping Provider” column. If needed, you can also identify the "Pickup Address ID" to request the package collection service.

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    7. Save the file as CSV.

    8. Return to the ”Orders” page.

    9. Click “Manage orders” → “Upload CSV File of Fulfilled Orders”, and upload your file to the system. 

 

You can find the uploaded file on the “Uploads” page in the “My Files” section.  

How to download and print shipping labels?

  1. You will receive a Tracking Number and a label.
  2. Click on the Download PDF label button on the shipping order page ⟶ print it and stick it on each package.
  3. Return to the Orders page ⟶ Manage Orders ⟶ Request Bag Label.
  4. Choose the Total weight, Parcels number, and delivery method.
  5. Click on the Request a Label button ⟶ print it and stick only on consolidated packages.
  6. Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.

How to fulfil an order via API? 

  1. Use the API v3 documentation to ship your orders;
  2. Click on the Request a Label button ⟶ print it and stick only on consolidated packages;
  3. Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.

Please note:

  • Different orders with PDF labels stuck on them must be placed in a cardboard box, on which you must stick a bag label and the code JOOM-G2G-00006.
  • Please don’t stick the labels for individual orders on the cardboard box because in this case, the packages cannot be processed at the Yun Express sorting center as they cannot be identified without the label stuck on them.
  • Labels must be visible and legible.

How to arrange your orders’ pick-up?

Please note that our pick-up service is under development.

  • If you have a Royal Mail pickup, you can deliver your JL packages to the Royal Mail courier.
  • If you don’t have a Royal Mail pickup, you should bring your packages to the nearest post office.

The maximum allowable dimensions and weight of an order sent via JL:

  • Dimensions: 80x50x35cm,
  • Weight: 5 kg.

If you have any questions, please contact your Key Account Manager or our Support Team at merchant@joom.com

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