How to fulfill an Order Online?
You can fulfill your orders offline and online. Online orders are shipped through Joom Logistics, all the other orders are shipped offline.
Please note:Joom Logistics is available for British, German, French, and Turkish merchants. Please refer to this article to learn more. |
There are 3 ways to fulfill an order online:
- via Merchant Panel;
- via CSV file;
- via Joom API.
via Merchant Panel
- Go to the Orders page;
- Choose an order you want to ship via JL;
- Click on the Request Online Shipping button;
4. Choose JL as a Shipping Carrier – Joom Logistics;
5. Select the shipping warehouse under the "First mile" option;
6. Click on Fulfill.
7. Download and print the labels. Refer to this part to learn more on how to do it.
via CSV
- Go to the Orders page;
- Click on Manage Orders ⟶ Upload CSV File of Fulfilled Orders;
- Upload the CSV file and click on Upload;
- Once your order appears on the list, open it;
- Download and print the labels. Refer to this part to learn more on how to do it.
How to download and print the labels:
- You will receive a Tracking Number and a label;
- Click on the Download PDF label button on the shipping order page ⟶ print it and stick it on each package;
- Return to the Orders page ⟶ Manage Orders ⟶ Request Bag Label;
- Choose the Total weight, Parcels number, and delivery method;
- Click on the Request a Label button ⟶ print it and stick only on consolidated packages;
- Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.
via API
- Use the API v3 documentation to ship your orders;
- Click on the Request a Label button ⟶ print it and stick only on consolidated packages;
- Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.
Please note:
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How to arrange your orders’ pick-up?
Please note that our pick-up service is under development.
- If you have a Royal Mail pickup, you can deliver your JL packages to the Royal Mail courier.
- If you don’t have a Royal Mail pickup, you should bring your packages to the nearest post office.
The maximum allowable dimensions and weight of an order sent via JL:
- Dimensions: 80x50x35cm,
- Weight: 5 kg.
If you have any questions, please contact your Key Account Manager or our Support Team at merchant@joom.com
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