How to fulfill an Order Online?

You can fulfill your orders offline and online. Online orders are shipped through Joom Logistics, all the other orders are shipped offline.

Joom Logistics is available for British, German, French, and Turkish merchants. Please refer to this article to learn more.

There are 3 ways to fulfill an order online:

via Merchant Panel

4. Choose JL as a Shipping Carrier – Joom Logistics;

5. Select the shipping warehouse under the "First mile" option;

6. Click on Fulfill.

7. Download and print the labels. Refer to this part to learn more on how to do it.

via CSV

Go to the Orders page;
Click on Manage Orders ⟶ Upload CSV File of Fulfilled Orders;
Upload the CSV file and click on Upload;
Once your order appears on the list, open it;
Download and print the labels. Refer to this part to learn more on how to do it.

You will receive a Tracking Number and a label;
Click on the Download PDF label button on the shipping order page ⟶ print it and stick it on each package;
Return to the Orders page ⟶ Manage Orders ⟶ Request Bag Label;
Choose the Total weight, Parcels number, and delivery method;
Click on the Request a Label button ⟶ print it and stick only on consolidated packages;
Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.

via API

Use the API v3 documentation to ship your orders;
Click on the Request a Label button ⟶ print it and stick only on consolidated packages;
Print and paste the code JOOM-G2G-00006 on your packaging for faster processing at the deposit.

Different orders with PDF labels stuck on them must be placed in a cardboard box on which you must stick a bag label and the code JOOM-G2G-00006.
Please don’t stick the labels for individual orders on the cardboard box, because in this case the packages cannot be processed at the Yun Express sorting center as they cannot be identified without the label stuck on them.
Labels must be visible and legible.

How to arrange your orders’ pick-up?

Please note that our pick-up service is under development.

If you have a Royal Mail pickup, you can deliver your JL packages to the Royal Mail courier.
If you don’t have a Royal Mail pickup, you should bring your packages to the nearest post office.

If you have any questions, please contact your Key Account Manager or our Support Team at merchant@joom.com