Providing Invalid Information About a Product
Information about a product, including its characteristics, must correspond to the product that will be delivered to the final customer.
Attempt to Divert a Customer to Another Platform
Any attempt to lead a customer away from the Joom platform is strictly prohibited. In particular, advertising, posting email addresses, links, URLs to the third-party services in the product description, name, or image is prohibited.
Joom strictly prohibits to leave false positive reviews for their own products to improve their ratings.
Inappropriate Store Name
The name of your store should not mislead customers or violate intellectual property rights.
Only one merchant account can be registered per company. Using duplicated accounts may lead to the blocking of all accounts.
Theft of Images
Joom prohibits the use of other people's images and its editing. Such actions will be classified as a copyright infringement.
We don’t allow duplicate products to be uploaded, even to different stores under a single account. Products should differ significantly from one another in image, name, description, price, etc.
Inappropriate Communication with Customers
Joom customer service department independently communicates with customers. We don't allow merchants to contact customers directly, to provide any additional services or ask customers to change the product rate.