How to check Payment details?
Merchants can check payment details on the "Billing" page in their account.
Please note: Joom pays money to the legal entity declared in the KYC Profile.
Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOOM or JOOM USA Inc.
- JOOM USA invoice is for all shipments to the United States,
- SIA JOOM invoice is for other destinations except the United States.
Payment Date
Joom’s platform will pay merchants twice a month.
Payments usually occur on the 1st and 15th of the month. Joom can make a payment to merchants only if the final amount exceeds 20 EUR.
Please note:If the final amount is less than 20 EUR at the end of the payment period, this amount will be added and paid in the next payment period. |
Payment Delay
Two (2) weeks for European merchants, aside from the payments on orders whose fulfillment period is more than 10 days. In this case, the payment occurs once every 30 days.
Final Payment Calculation
Final Payment amount |
= |
Total sales amount merchant made — commission — refunds |
Commission of the total initial amount in % is calculated depending on the product category. E.g., the commission amount for the clothing category is 15% of the order amount.
Invoices
Invoices are the main billing documents. There are three types of invoices:
- Expected Invoices.
- Commission Invoices.
- Invoices.
Invoice Statuses
|
Payment Status |
Status Explanation |
|
Preliminary |
The invoice is being calculated; final payment amount can be changed.
|
|
Accumulating |
The final payment amount is determined, but the payment does not exceed 20 EUR, thus the payment amount will be added to the next billing period automatically. |
|
Transfer Init |
The payment was initiated. |
|
Wired |
Joom has transferred the payment. Waiting for the merchant to receive the payment.
|
|
Closed |
Payment was successfully transferred.
|
|
Failed |
Payment transfer failed. Please contact our platform support to find out the reason. |
Where can you see more Billing details?
Download the invoice in data table format. Click on the link Excel or Commission Excel on the last column to download the invoice to see the payment and commission details of a certain period.
Invoice Review
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