Please follow this instruction to set up your account on Joom:

Step 1. Fill in the "General Settings" page

1. Select a Language.
2. Indicate your Public and Primary Contact information. Please provide only valid contact information and email addresses so that you won’t miss our important notifications.
3. Provide your Return Address. It should be valid because this address will be used to send refunded products back to you.
4. Add links to your stores on Other Platforms and click Save.

Step 2. Complete your KYC Profile

KYC (Know Your Customer) Profile — is a page in your Joom account displaying your up-to-date company info, including the Information about the company itself, the company director or legal representative, and the company UBO (Ultimate Beneficial Owner).

Please refer to this article to learn more about it.

Step 3. Set up your Payment Settings

Please ensure that your payment settings belong to the legal entity indicated in your KYC profile. Otherwise, you might have problems receiving your payments. 

Please refer to this article to learn more about it.

Step 4. Choose the countries & regions

Specify only those countries and regions where you want to sell, excluding irrelevant ones. 

Please refer to this article to learn more about it.

Step 5. Activate your account

Activate your account by clicking on the “Activate Account” button to complete the registration and start selling on Joom.

Please refer to this article to learn more about it.