New Invoices on Joom

What is the new Invoice and Billing system on Joom? 

We've launched a more detailed and transparent invoice system for the Joom merchants. You'll get a more understandable alternative to the old billing system: payments from Joom, where every conducted payment we will divide into separate invoices for different platform operations. 

What is the difference between a Payment and an Invoice? 

Your Joom Payment – is the money transfer to the merchant from Joom. 

Your Joom Invoice – is a document (downloaded in XLSX format) representing a detailed info for some specific type of Merchant Operation for every order.

• Each payment consists of different separate invoices: Refunds, Shipped orders, Invoices for Joom Ads, etc.
• Different types of invoices are generated every 1st and 15th day of every month in case those operations happened within these 2 weeks.
• All the due paid invoices get included into the next payment, which will be paid off every 1st and 15th day of every month only if the minimum payment amount exceeds 20 euros for all the included invoices.
• In case you've had a payment delay, invoices would be included into the next payment after we've calculated the payment delay. On the payment day, we would subtract the number of days of your payment delay and will get the payment delay date range. Then we’ll pay you out all the invoices, with the invoice period before this date range.

How can you check your Payments/Invoices? 

1. Go to your Payments page;
2. Check the list of all the Payments.
3. Here you can check the Payment date, amount, paid, and you can open every payment card to see the invoices list to download each of them.
4. In the payment card, you'll see all the invoices grouped according to the invoice type, and you can download each of them as an XLSX file. 

How to navigate through the new separate Invoices?

All the invoices that get gathered into payments and those, that just got created (not linked to any payment yet) can be found on the Invoices page.

Pay attention to the invoice statuses: 

Types of Invoices and their Abbreviations:  

Invoice Type = invoice for a certain merchant operation 

All the invoice types have their own Abbreviations, that would be displayed in your XLSX files. 

We have 2 types of invoices (Read only) for the European merchants:

Total – the final sum of commission that you must declare in the financial statements. 

Forex And Transaction Fee – Joom deducts this fee for the discount coupons, promotional activities, etc.

Commission – Joom take-rate minus VAT amount paid to the merchant.

New invoices FAQ

How can I check the actual date of the payment?

Please refer to the Payment Date in the corresponding Payment.

Why is there no payment date for the created Payment?

It may take some time from the creation of the payment to the actual pay out. The payment status changes when the money was actually paid with a slight delay, only then you will see the payment date.

Usually, the payment delay is no more than 1 business day.

Why is the Payment still in the Created status for several days/weeks?

There might be several reasons:

• You have not provided the payment information correctly, so we cannot transfer the money to your account.
• The linked Payoneer account is invalid.
• The payments to your account have been frozen due to TRO.
• Other.

In any case, please contact the support team to clarify the details. 

Why is the generated invoice not added to any Payments (there is no Payment number)?

The invoice is added to the Payment only when it is ready to be paid out.

If you cannot see it in any payments, there might be two reasons for that:

1. Payment delay. Please check the invoice period and add your payment delay to the last day of the period, and you will get a possible payment date.
2. The sum of all invoices included in the payment is below the minimum payment amount, there is simply nothing to pay out. Please wait until other invoices appear. 

What is the Expected Invoices page for if there are unpaid invoices?

Invoices are not generated every day, but every 1st and 15th day of the month. Regardless of the merchant's payment delay, all operations from the 1st to 15th day of the current month and from the 15th to 1st day of the next month are accumulated on the Expected Invoices page. That is, the amounts you see are only for one 15-day cycle.

What invoices might get included in the upcoming Payments?

Check the “When can I expect the next Payment?” block on the Payments page.

Both expected and unpaid invoices might be included into the Payment, depending on your Payment delay. So, you need to sum up both expected and unpaid invoices to get the final sum of the potential Payment. Please note that the sum of the Payment is not final until the payment day, as more orders, refunds, or other operations might happen until then.

What does Joom SIA and Joom USA mean? 

Since the orders to the United States are accounted separately, there are two types of invoices: Joom SIA and Joom USA. All orders to the United States are included in JOOM USA invoices, all the orders to other destinations except for the United States are included in SIA JOOM invoices. The Purchasing party for both invoices is the same: Joom SIA. 

There are two types of Payments as well: Joom SIA Payment and Joom USA Payment. If you ship your products to the USA, you will see the Joom USA Payment on the Payments page of your account. Both payments are calculated and paid out separately.

Case study: specific cases with examples and infographics

Input data:

Online Shipping (JL)

1. Online order with JL
2. Online order with JL and the order is refunded due to non-delivery
3. Online order with JL and the order is refunded due to the product poor quality
4. Online order paid by the merchant
5. Online order paid by the merchant and the order is refunded due to non-delivery
6. Online order paid by the merchant and the order is refunded due to the product poor quality

Offline Shipping 

1. Offline order
2. Offline order and the order is refunded due to non-delivery
3. Offline order and the order is refunded due to the product poor quality
4. Offline order with JL cost calculated
5. Offline order with JL cost calculated, and the order is refunded due to non-delivery
6. Offline order with JL cost calculated, and the order is refunded due to the product poor quality

Online Shipping (JL)

1) Online order with JL

• Client paid Joom €7 + €3 for the product
• We paid the merchant €7*(1-Take Rate) with the R invoice 
• We paid the merchant €3 with the RJL invoice and charged him those €3 with the JLO invoice

2) Online order with JL and the order is refunded due to non-delivery

• We returned €7 + €3 to the client
• We charged the merchant €7*(1-Take Rate) with the RCM invoice and JL compensated him NDI amount with ND invoice
• We charged the merchant €3 with the RJLCM invoice and JL compensated him €3 with the JLOCM invoice

3) Online order with JL and the order is refunded due to the product poor quality

• We returned €7 + €3 to the client
• We charged the merchant €7*(1-Take Rate)+ €3 with the RCM invoice

4) Online order paid by the merchant

• Client paid Joom €7 + €4 for the product
• We paid the merchant €11*(1-Take Rate) with the R invoice 
• The merchant decided to ship online, Joom Logistics charged him €3 with the JLD invoice

5) Online order paid by the merchant, and the order is refunded due to non-delivery

• We returned €7 + €4 to the client
• We charged the merchant €11*(1-Take Rate) with the RCM invoice and JL compensated him NDI amount with ND invoice

6) Online order paid by the merchant, and the order is refunded due to the product poor quality

The customer placed the order as in the example Online order paid by merchant, but the order was refunded due to the product poor quality. In this case:

• We returned €7 + €4 to the client
• We charged the merchant €11*(1-Take Rate) with the RCM invoice

Offline Shipping 

1) Offline order

• Client paid Joom €7 + €4 for the product
• We paid the merchant €11 * (1 – Take Rate) with the R invoice 

2) Offline order and the order is refunded due to non-delivery

• We returned €7 + €4 to the client
• We charged the merchant €11 * (1 – Take Rate) with the RCM invoice

3) Offline order and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order, but the order was refunded due to the product poor quality. In this case:

• We returned €7 + €4 to the client
• We charged the merchant €11 * (1 – Take Rate) with the RCM invoice

4) Offline order with JL cost calculated

• Client paid Joom €7 + €4 for the product
• The merchant shipped the order offline, we paid the merchant €7*(1-Take Rate) + €3 with the R invoice

5) Offline order with JL cost calculated, and the order is refunded due to non-delivery

• We returned €7 + €3 to the client
• We charged the merchant €7*(1-Take Rate) + €3 with the RCM invoice

6) Offline order with JL cost calculated, and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order with JL cost calculated, but the order was refunded due to the product poor quality. In this case:

• We returned €7 + €3 to the client
• We charged the merchant €7*(1-Take Rate) + €3 with the RCM invoice