New Invoices on Joom
What is the new Invoice and Billing system on Joom?
We've launched a more detailed and transparent invoice system for the Joom merchants. You'll get a more understandable alternative to the old billing system: payments from Joom, where every conducted payment we will divide into separate invoices for different platform operations.
What is the difference between a Payment and an Invoice?
Your Joom Payment – is the money transfer to the merchant from Joom.
Your Joom Invoice – is a document (downloaded in XLSX format) representing a detailed info for some specific type of Merchant Operation for every order.
- Each payment consists of different separate invoices: Refunds, Shipped orders, Invoices for Joom Ads, etc.
- Different types of invoices are generated every 1st and 15th day of every month in case those operations happened within these 2 weeks.
- All the due paid invoices get included into the next payment, which will be paid off every 1st and 15th day of every month only if the minimum payment amount is more than 20 euros for all the included invoices.
How can you check your Payments/Invoices?
- Go to your Payments page;
- Check the list of all the Payments;
- Here you can check the Payment date, amount, paid and you can open every payment card to see the invoices list to download each of them.
- In the payment card you'll see all the invoices grouped according to the invoice type and you can download each of them as an XLSX file.
Please note:There can be several invoices of the same type in one payment card if they all have different invoice period. |
How to navigate through the new separate Invoices?
All the invoices that get gathered into payments and those, that just got created (not linked to any payment yet) can be found on the Invoices page.
Pay attention to the invoice statuses:
| Paid | The invoice will have the "Paid" status if the money for it has already been transferred, only these invoices will have the "Payment №". |
| Created | The invoice will have the "Created" status, if the transfer is only waiting to be done. |
| Read only | The "Read only" status means that this invoice is not paid to merchant, it is issued for the information only. Such invoices are not shown on the payment page, only in the full invoices list since they are not linked to any of the payments. |
Types of Invoices and their Abbreviations:
Invoice Type = invoice for a certain merchant operation
All the invoice types have their own Abbreviations, that would be displayed in your XLSX files.
| Invoice Type | Abbreviation | Description |
Orders |
R |
Sum of all Merchant Revenues for the orders shipped within the invoice period R (shipped offline) = (product price + offline shipping price) – Joom Take Rate, |
Refunds |
RCM |
Sum of all the Merchant Revenues for refunded orders shipped within the invoice period * Refunded fraction RCM = ((product price + offline shipping price) – Joom Take Rate) * % Refund |
Joom Ads |
AD |
Sum of all the expanses on all the Joom Ads campaigns within the invoice period |
We have 2 types of invoices (Read only) for the European merchants:
Commission |
C |
This invoice is not paid to merchant, it is issued for the information only, showing the Joom Take Rate Amount taken for orders shipped within the invoice period. |
Commission Refunds |
CCM |
This invoice is not paid to merchant, it is issued for the information only, showing the Joom Take Rate Amount returned for refunded orders shipped within the invoice period. |
Case study: specific cases with examples and infographics
Input data:
merchant product price = €7
offline shipping price = €4
take rate = 15%
2) Offline order and the order is refunded due to non-delivery
3) Offline order and the order is refunded due to the product poor quality
1) Offline order
- Client paid Joom €7 + €4 for the product
- We paid the merchant €11 * (1 – Take Rate) with the R invoice
2) Offline order and the order is refunded due to non-delivery
- We returned €7 + €4 to the client
- We charged the merchant €11 * (1 – Take Rate) with the RCM invoice
3) Offline order and the order is refunded due to the product poor quality
The customer placed the order as in the example Offline order, but the order was refunded due to the product poor quality. In this case:
- We returned €7 + €4 to the client
- We charged the merchant €11 * (1 – Take Rate) with the RCM invoice
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