How to fulfill an order offline?

Online orders are always shipped through Joom Logistics, while all other types of orders are shipped offline.

There are 3 ways to fulfill an order offline:

Via Merchant Panel

Open the "Orders" page.
Choose the necessary order for fulfillment, using filters if needed.
Click the "Ship Offline" button. If this button is absent, the order can only be shipped online.

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4. Pick a postal company from the list.

5. Fill in the tracking number.

6. Click the "Fulfill" button.

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Open the "Orders" page.
Click "Manage Orders" and pick "Export Unfulfilled Orders". You can find the file in the "Downloads" section of "My Files.” Please refer to this article to learn more.

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3. Open the file and indicate the "Order ID" of the orders to be shipped offline.

4. Provide the tracking number and postal company.

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5. Save the CSV file and upload it back: go to the "Orders” page ⟶ "Manage Orders" ⟶ "Upload CSV File of Fulfilled Orders".

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You must provide accurate tracking numbers. It is strictly prohibited to use fake numbers.
Please avoid using postal companies from other platforms to ship your orders, as Joom cannot track such shipments.

Please refer to the API documentation to learn more.