How to Ship an Order?

Screenshot_2020-02-20_at_16.43.13.png

Go to the Orders page,

Open an Order that you want to ship,

Click on the Ship Offline button,

Choose the Postal company from the list,

If you want to add a new logistics provider, please contact our Merchant Support Team at merchant@joom.com to apply.

Fill in the Tracking number.

Screenshot_2020-02-21_at_15.01.51.png

It is ought to indicate the real Tracking numbers. It is forbidden to indicate the fake ones,
Don’t send your Orders by Postal companies of other platforms, since in this case the Orders cannot be tracked by Joom.

Welcome
to European Help Center