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to European Help Center

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  • Quick Start

  • Platform Rules

  • Account

  • Products

  • Orders

  • Logistics

  • Promotions

  • Quick Start

    Step-by-Step Guide

    • Checklist for New Merchants
    • Why do Merchants choose Joom?
    • Account Registration & Activation
    • Set up your Account
    • KYC Profile
    • Allowed Countries & Regions
    See all 7 articles

    Step-by-Step Guide

    • Add a Product
    • Authorize a brand
    • Fulfill new Order
    • Shipping
    • What is Joom API?
    • How to contact our Support Team?
    See all 7 articles
  • Platform Rules

    Platform Rules

    • Basic Platform Rules
    • Restricted Products and Content
    • Prohibited Activities
    • Refund Policy
    • Payment Rules
    • Take Rate policy on Joom
  • Account

    Store

    • What is a Store?
    • How to Name a Store?
    • How to choose a Store Specialization?
    • How to Choose a Store Icon?
    • How to Connect to Integrator?
    • How to Integrate a Store through API?

    Payment

    • How to sign in with Payoneer?
    • New Invoices on Joom
    • How to check Payment details?

    Features

    • How to turn on Vacation Mode?
    • Upload a Video to the Product Card
    • Analytics tab
    • My Files
    • Top Store
    • How to Delete Products via CSV?
    See all 7 articles

    Merchant Performance

    • Merchant Performance System
  • Products

    Product Requirements

    • Product Image Requirements

    Management

    • Product Tiers
    • How to Add Products?
    • How to set different shipping prices for the allowed countries?
    • How to Edit a Product?
    • What is a Product Variant?
    • How to Create a Size Chart?
    See all 8 articles

    Product Attributes

    • Product Basic Attributes
    • Product Variation Attributes
    • Your Unique Attribute

    CSV

    • What is a CSV File?
    • How to Upload a Product via CSV?
    • CSV Uploading Errors

    Moderation

    • Product Moderation
    • Why my Product was Rejected?
    • Product Categorization
  • Orders

    Management

    • How to Check Orders Details?
    • How to Cancel an Order?
  • Logistics

    Offline Shipping

    • How to Ship an Order?
  • Promotions

    Promotions

    • Promotional Calendar 2021
    • Special Promotions
    • Daily Promotions
    • Influencer program

    Joom Ads

    • What is Joom Ads?
    • How to create your first Joom Ads campaign?
    • How to name your Joom Ads campaign?
    • How to plan the Campaign Budget?
    • How to schedule your Joom Ads campaign?
    • How to set Bids?
    See all 9 articles

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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