Welcome
to European Help Center

Step-by-Step Guide

• Checklist for New Merchants
• Why do Merchants choose Joom?
• Account Registration & Activation
• Set up your Account
• KYC Profile
• Allowed Countries & Regions

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Step-by-Step Guide

• Add a Product
• Authorize a brand
• Fulfill new Order
• Shipping
• What is Joom API?
• How to contact our Support Team?

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Platform Rules

• Basic Platform Rules
• Restricted Products and Content
• Prohibited Activities
• Refund Policy
• Payment Rules
• Take Rate policy on Joom

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Certification

• Documents tab
• CE marking
• FDA Certificates
• Safety Gate (Rapex)

Store

• What is a Store?
• How to Name a Store?
• How to Сhoose a Store Specialization?
• How to Choose Store Icons?
• How to Connect to Integrator?
• How to Integrate a Store through API?

Payment

• How to sign in with Payoneer?
• New Invoices on Joom
• How to check Payment details?

Features

• How to turn on Vacation Mode?
• Top Store
• My Files
• Analytics tab
• Upload a Video to the Product Card
• Focus Products

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Management

• How to Add Products?
• What is a Product Variant?
• How to Edit a Product?
• How to Enable/Disable a Product?
• How to Create a Size Chart?
• How to Check Product Reviews?

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Moderation

• Product Moderation
• Product Categorization
• Category-Specific Requirements
• Why was my Product Rejected?
• Rejection Reason "Images Download Failed"

CSV

• What is a CSV File?
• How to Upload Products via CSV / XLSX?
• How to Export Products?
• How to Delete Products via CSV / XLSX?
• How to Transfer Products via CSV / XLSX?
• CSV Uploading Errors

Product Attributes

• Product Basic Attributes
• Product Variants' Attributes

Product Requirements

• Fashion Guide for Merchants
• Product Requirements for Cosmetics
• Product Requirements for Electronics
• Product Image Requirements

Management

• How to use filters on the Orders tab?
• How to check the Order’s details?
• How to fulfill an Order Offline?
• How to fulfill an Order Online?
• How to Cancel an Order?

Warehouse Operations

• How to Work with Default and Overseas Warehouses?
• What Documents are Required for the Overseas Warehouse?
• How to Set Up Products for the Overseas Warehouse?
• How to Fulfil Orders from the Overseas Warehouse?

Promotions

• Promotional Calendar 2022
• Promotions
• What is the “Change Postponed” status?
• How do promotions' discounts sum up?
• Discount for Subscription
• Daily Promotions

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Joom Ads

• What is Joom Ads?
• How to create your first Joom Ads campaign?
• How to name your Joom Ads campaign?
• How to plan the Campaign Budget?
• How to schedule your Joom Ads campaign?
• How to set Bids?

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Influencer Program

• Influencer program