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  • Quick Start

  • Platform Rules

  • Account

  • Products

  • Orders

  • Logistics

  • Promotions

  • Order Issues

  • Quick Start

    Step-by-Step Guide

    • How to Open an Account on Joom
    • Checklist for New Merchants
    • Why do Merchants choose Joom?
    • Account Registration & Activation
    • Set Up Your Account
    • KYC Profile
    See all 8 articles

    Step-by-Step Guide

    • Add a Product
    • Authorize a brand
    • Fulfill new Order
    • Shipping
    • What is Joom API?
    • How to contact our Support Team?
    See all 7 articles
  • Platform Rules

    Platform Rules

    • Lead and Cadmium Testing for Jewelry
    • Basic Platform Rules
    • Restricted Products and Content
    • Prohibited Activities
    • Payout Rules
    • Take Rate policy on Joom
    See all 17 articles

    Certification

    • Product Instructions
    • Documents tab
    • CE marking
    • FDA Certificates
    • Safety Gate (Rapex)
  • Account

    Store

    • What is a Store?
    • How to Name a Store?
    • How to Сhoose a Store Specialization?
    • How to Choose Store Icons?
    • How to Connect to Integrators?
    • How to Integrate a Store through API?
    See all 10 articles

    Payment

    • Payout Settings
    • Invoices on Joom
    • How to Connect a Payoneer Account?
    • How to Connect a Bank Account?

    Features

    • How to activate Multi-User Accounts?
    • How to Manage User Accounts?
    • What Is My Profile?
    • Rich Content
    • New Features to Learn More on Your Orders
    • Sale Price Schedule
    See all 13 articles
  • Products

    Management

    • How to Add Products?
    • What is a Product Variant?
    • How to Edit a Product?
    • How to Enable/Disable a Product?
    • How to Check Product Reviews?
    • Product Groups
    See all 10 articles

    Moderation

    • Product Moderation
    • Product Categorization
    • Category-Specific Requirements
    • Why was my Product Rejected?
    • Rejection Reason "Images Download Failed"

    CSV

    • What is a CSV File?
    • How to Upload Products via CSV / XLSX?
    • How to fill in the CSV/XLSX templates?
    • How to Export Products?
    • How to Delete Products via CSV / XLSX?
    • How to Transfer Products via CSV / XLSX?
    See all 7 articles

    Product Attributes

    • Product Attributes
    • Shipping Weight Requirements
    • Product GTIN
    • "Dangerous Kind" Product Attribute

    Product Requirements

    • Product Packaging Requirements
    • 🏠 Product Requirements for Home & Kitchen
    • 🏠 Product Cards for Different Home & Kitchen Categories
    • 🏠 Packaging Requirements for Home & Kitchen
    • 🖼 Product Requirements for Diamond Paintings
    • 🛍️ Fashion Guide for Merchants
    See all 12 articles
  • Orders

    Management

    • How to use filters on the Orders tab?
    • How to check the Order’s details?
    • How to fulfill an order offline?
    • How to fulfill an Order Online?
    • How to Cancel an Order?
  • Logistics

    Offline Shipping

    • Shipping price by Country

    Online Shipping

    • What is Joom Logistics?
    • Joom Logistics Shipping Labels Requirements

    Warehouse Operations

    • How to Work with Default and Overseas Warehouses?
    • What Documents are Required for the Overseas Warehouse?
    • How to Set Up Products for the Overseas Warehouse?
    • How to Fulfil Orders from the Overseas Warehouse?
  • Promotions

    Promotions

    • Promotional Calendar for 2023
    • Everyday Low Price (EDLP)
    • Promotion Types
    • Platform Promotions
    • Merchant Discount
    • Auto-Participation in Promotion
    See all 13 articles

    Joom Ads

    • What is Joom Ads?
    • How to create your first Joom Ads campaign?
    • How to name your Joom Ads campaign?
    • How to plan the Campaign Budget?
    • How to schedule your Joom Ads campaign?
    • How to set Bids?
    See all 9 articles

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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