Welcome
to European Help Center

Step-by-Step Guide

• Checklist for New Merchants
• Why do Merchants choose Joom?
• Account Registration & Activation
• Set up your Account
• KYC Profile
• Allowed Countries & Regions

See all 7 articles

Step-by-Step Guide

• Add a Product
• Authorize a brand
• Fulfill new Order
• Shipping
• What is Joom API?
• How to contact our Support Team?

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Platform Rules

• Basic Platform Rules
• Restricted Products and Content
• Prohibited Activities
• Refund Policy
• Payment Rules
• Take Rate policy on Joom

Certification

• Documents tab
• EU Market Surveillance Regulation From 16 July 2021
• UK VAT Rules
• EU VAT new rules
• CE marking
• FDA Certificates

Store

• What is a Store?
• How to Name a Store?
• How to choose a Store Specialization?
• How to Choose a Store Icon?
• How to Connect to Integrator?
• How to Integrate a Store through API?

Payment

• How to sign in with Payoneer?
• New Invoices on Joom
• How to check Payment details?

Features

• How to turn on Vacation Mode?
• Upload a Video to the Product Card
• Analytics tab
• My Files
• Top Store
• How to Delete Products via CSV?

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Merchant Performance

• Merchant Performance System

Management

• Product Groups
• Product Labels
• Product Tiers
• How to Add Products?
• Shipping price by Country
• How to Edit a Product?

See all 10 articles

Moderation

• Rejection Reason "Images Download Failed"
• Category-Specific Requirements
• Product Moderation
• Why my Product was Rejected?
• Product Categorization

CSV

• What is a CSV File?
• How to Upload a Product via CSV?
• CSV Uploading Errors

Product Attributes

• Product Basic Attributes
• Product Variants' Attributes

Product Requirements

• Product Requirements for Cosmetics
• Fashion Guide for Merchants
• Product Requirements for Electronics
• Product Image Requirements

Management

• How to Check Orders Details?
• How to Cancel an Order?

Offline Shipping

• How to Ship an Order?

Joom Logistics

• Ship your orders from other platforms via Joom Logistics
• What is Joom Logistics?

Warehouse Operations

• How to Work with Default and Overseas Warehouses?
• What Documents are Required for the Overseas Warehouse?
• How to Set Up Products for the Overseas Warehouse?
• How to Fulfil Orders from the Overseas Warehouse?

Promotions

• Promotional Calendar 2021
• Promotions
• What is the “Change Postponed” status?
• How do promotions' discounts sum up?
• Discount for Subscription
• Daily Promotions

Joom Ads

• What is Joom Ads?
• How to create your first Joom Ads campaign?
• How to name your Joom Ads campaign?
• How to plan the Campaign Budget?
• How to schedule your Joom Ads campaign?
• How to set Bids?

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Influencer Program

• Influencer program